Blog

How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions

sbeckett@intouchinsight.com (Sarah Beckett) — Sat, 01 Mar 2025 18:39:59 GMT

The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers, subscription and membership programs, back-of-the-house innovations, and many other initiatives to enhance customer experience, streamline operations, and meet evolving consumer expectations.

Five Steps To More Efficient Retail Stocking

sbeckett@intouchinsight.com (Sarah Beckett) — Mon, 13 Jan 2025 07:45:00 GMT

Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a positive customer shopping experience, increases sales opportunities, and ensures smoother store operations.

Additionally, a study revealed that out-of-stock items result in $1 trillion in lost sales globally every year, with 34% of shoppers choosing to go to a competitor’s store when faced with an empty shelf.

In this post, we’ll walk you through five actionable steps to streamline your stocking process, ensuring shelves are always stocked with the right products at the right time.

2024 in Review: Big Trends, Key Insights, and Client Stories

Olivia McEwen — Thu, 19 Dec 2024 19:20:00 GMT

As 2024 comes to a close, it’s clear that this year brought significant changes to the restaurant and convenience store industries. From innovative technology to strategic shifts, brands have been redefining how they connect with their customers. Whether it was fast-food chains reinventing the drive-thru experience or convenience stores evolving to compete with restaurants, one thing stood out: a relentless focus on meeting customers where they are—and where they’re headed.

Five Strategies for Improving Restaurant Efficiency

sbeckett@intouchinsight.com (Sarah Beckett) — Fri, 13 Dec 2024 15:20:35 GMT

From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.

CX Tech Top-Ups: CSV Export for IntouchIntelligence

Olivia McEwen — Fri, 29 Nov 2024 20:58:56 GMT

At Intouch, we’re always looking for ways to make our platform work better for you. This month, we’re introducing a new feature to IntouchIntelligence (IQ): Data Table CSV Export.

4 Essential Tips to Strengthen Your Brand's Online Reputation

sbeckett@intouchinsight.com (Sarah Beckett) — Tue, 26 Nov 2024 16:49:41 GMT

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely heavily on reviews and social media feedback when making decisions. This makes managing your online presence essential, as it’s now a key factor in building trust and loyalty.

KPIs for Online Food Delivery: Evaluating Your Delivery Partner

sbeckett@intouchinsight.com (Sarah Beckett) — Fri, 15 Nov 2024 15:54:28 GMT

For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a great experience when you’re relying on a partner to handle such a crucial task—actually getting the food to your customers?

As more customers choose the ease of online food ordering, understanding the key performance indicators (KPIs) to evaluate delivery partners is essential for restaurant success.

Let’s look at the main KPIs for online food delivery that you should consider when choosing a third-party delivery partner.

CX Tech Top-Ups: Protect Your Image with Reputation Management

Olivia McEwen — Tue, 29 Oct 2024 14:41:13 GMT

We’re thrilled to introduce Reputation Management, a new tool designed to help businesses actively manage their online presence. In a world where 7 in 10 unhappy customers share their negative experiences, it’s more important than ever to take control of how your brand is perceived.

How Heritage Partners Group Boosts Revenue Growth with Intouch Insight

sbeckett@intouchinsight.com (Sarah Beckett) — Tue, 22 Oct 2024 13:30:00 GMT

Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and operational compliance, leading to an overall increase in sales from three to five percent all-day growth?

AI in Customer Experience: The Future of Drive-Thru Efficiency

sbeckett@intouchinsight.com (Sarah Beckett) — Tue, 15 Oct 2024 13:30:00 GMT

As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact of AI on order-taking. We couldn't pass up the chance to dive into how this technology is shaping the future of drive-thru experiences.